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Privacy Policy Q8Truck Portals 

This Privacy Policy applies to the registration for and the use of the following Q8 Truck Portals: ‘iAccount’ and ‘Toll platform’ (hereinafter also referred to as ‘Platform’ or jointly as ‘Platforms’). For elements in this policy that only apply to one of the platforms, it will be explicitly stated to which platform that element relates. This Privacy Policy can be amended from time to time. We reserve the right to amend this policy, if necessary, for example to comply with legislative changes, regulatory changes, new practices and procedures, or requirements imposed by a supervisory authority. The most recent version is always available on the Platforms. This Privacy Policy was last modified on 30/09/2025.

The Platforms are managed by Q8Truck International B.V. with registered office at Stationsplein 45, 3013 AK, Rotterdam, The Netherlands and registered at the Commercial Register under the identification number 24399711 (hereafter "Q8Truck"), who acts as  a controller for the personal data processed on the  Platforms in  accordance with the applicable legislation on the protection of personal data, in particular but not limited to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (‘GDPR’), as well as successive or modifying legislation on the processing of personal data (hereinafter referred to collectively as ‘data protection legislation’). If you do not wish to provide your personal data as detailed according to the provisions of this Privacy Policy, you will not be able to use the Platform(s) and we kindly request you to contact us to discuss your concerns.

1. What personal data is being processed?

1.1. Q8Truck processes the following personal data that you directly and voluntarily provide through the iAccount Platform to create and register your account

  • your e-mail address and password

When you also use our Toll Services, you will be able to use the Toll Platform through a single sign on via your account in iAccount. So you don’t need to create a new account on the Toll Platform.

1.2. After creating your account the following information of you and/or your company can be stored in the account:

  • company information (name, address, etc.);
  • information on Q8Truck Cards (number of cards, volumes, lifting locations);
  • in case of Toll Services, the following personal data can also be processed: license plate numbers, routes taken by the drivers.

1.3 If you choose to further supplement your personal profile on the Platform and to fill out non-mandatory fields, then the following personal data will be processed by Q8Truck:

  • your physical address;
  • your phone number;
  • driver names.

1.4. Where personal data of a third party are disclosed (e.g. driver names) via the Platform(s), the person communicating the personal data guarantees that he has informed that third party and that he has received all necessary consents to communicate the third party's personal data.

1.5. Q8Truck also processes the personal data that you may indirectly provide through the Platform. These include the following:

  • your IP address;
  • browser;
  • the type of operating system you use;
  • the number of visits;
  • the average time you spent on the platform.

2. For which purposes and on which legal ground are these personal data processed?

2.1. Q8Truck processes the personal data that you directly and voluntarily provide through the Platform(s) as it is necessary for the performance of the services provided through the Platform(s), included but not limited to:

  • the registration of your account;
  • giving you access to the Platform(s);
  • the distribution of fuel cards;
  • the subscription to newsletters and reports (optional);
  • providing toll services (through the specific Toll platform);
  • other services provided through the Platform(s).

2.2. If you choose to further supplement your personal profile on the Platform(s) and to fill out non-mandatory fields, Q8Truck will process these categories of personal data based on your consent for enhancing your user experience of the Platform.

2.3. The personal data that you may indirectly provide through the Platform(s) is only used for anonymized statistical purposes by Q8Truck and for further improvement to the Platform(s).

3. Recipients with whom your personal data are shared

3.1. As part of the processing activities for the abovementioned purposes, the personal data collected may be transferred to other enterprises which process your data on behalf of Q8Truck, and to judicial or other competent authorities when requested, such as:  

  • Platform providers
  • Back-office system providers
  • Toll services providers (for Toll services only)
  • Software providers
  • Invoicing services providers
  • Advertising and marketing agencies, companies offering digital mailing services
  • Suppliers of our cards, which can also be responsible for sending the cards to the delivery address of your choice
  • External customer services

3.2. Some third parties are located in countries outside the European Union (EU) or the European Economic Area (EEA). If these countries have a lower level of protection than the EU/EEA, we will take the necessary measures to protect the personal data appropriately.

With regard to transfers to countries outside the EEA that are not subject to an adequacy decision by the European Commission, we may base the transfer on appropriate safeguards, such as the EU standard contractual clauses adopted by the European Commission or other approved transfer or certification mechanisms together with binding and enforceable obligations on the part of the recipient. In this case, we will assess the transfer and ensure that any additional technical and organisational measures are taken to ensure that an appropriate level of protection is provided. In any case, your personal data will be shared only when necessary for the realization of the above purposes.

4. Your individual rights

4.1. At any time you can exercise the following rights in relation to your personal data and after sufficient identification:

  • You have the right to request information free of charge concerning your personal data,
  • You also have the right to modify or correct your personal data if they are wrong,
  • You also have the right to have your personal data erased in certain circumstances,
  • You also have the right to request a copy of all your data in a standard format,
  • You also have the right to request the restriction of certain processing activities in certain circumstances,
  • You also have the right to object against certain processing activities,
  • You have the right to withdraw your consent.

4.2. Additionally, you have the right to file a complaint to your supervisory authority, when you are of the opinion that our processing of your data is not in compliance with applicable legislation.

4.3. To exercise these rights, you can always contact Q8Truck via the email address [email protected]. You can also adjust certain data yourself via the iAccount Platform.

5. How long is your personal data stored for?

Your personal data will be retained as long as necessary to achieve the purpose for which it was collected. This is generally for the duration of any contractual relationship or performance of a certain service and for any period thereafter as legally required or permitted by applicable law.

6. Security

6.1. Q8Truck takes adequate security measures to protect your data against, among others, unexpected destruction, accidental loss, deliberate modifications, or unauthorized access. Q8Truck ensures all information is stored in a safe manner and requests adequate security measures from its service providers.

7. Cookies

When you visit the Platform(s), we may use cookies and other automated means of data collection. A cookie is a small text file that is placed on the browser of the hard drive of your computer (or similar device) by the websites that you visit (“Cookies”). Cookies can automatically recognize you the next time you visit and they can allow us to tailor a website to better match your interests or to save your password so that you do not have to re-enter it each time you visit. For more information and details about the cookies used on the Platform(s), we refer to the cookie policy  on this site.

 

8. Data protection coordinator and contact details

8.1. Q8Truck has appointed a data protection officer which you can reach at: [email protected].

8.2. Any request relating to your personal data may be addressed to: [email protected].

Last updated: 01/10/2025

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